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Privacy Policy

1. Our Commitment to Privacy

At MOP UP SOLAR, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our solar cleaning products.

2. Information We Collect

We may collect the following types of personal information:

  • Name
  • Company Name
  • Address
  • Email Address
  • Phone Number

This information is collected when you place an order, contact us, or interact with our website.

3. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders
  • To communicate order updates and customer support
  • To improve our products, services, and website experience
  • To comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties. Information may only be shared with trusted service providers (such as payment gateways and courier partners) strictly for order fulfillment.

4. Use of Third-Party Information

If you provide someone else’s details (such as a shipping address), we use that information only for delivery and order confirmation purposes.

5. Email Communication

Your email address is used only to respond to your queries or provide order-related updates. We do not use it for spam or unauthorized marketing.

6. Cookies Policy

Our website uses cookies to:

  • Maintain your shopping cart
  • Store delivery details (if selected)
  • Enhance user experience

You can disable cookies in your browser settings. However, doing so may limit certain website functionalities, including placing orders.

7. Data Security

We implement appropriate physical, electronic, and managerial safeguards to protect your personal data against unauthorized access, misuse, or disclosure.

8. Access & Correction of Information

You may request correction of your personal information by contacting us with valid proof. We may verify your identity before making any changes to ensure data security.

9. Shipping Policy

  • Orders are typically delivered within 8–10 working days from the date of purchase
  • Delivery is handled by our trusted courier partners such as Shree Anjani Courier
  • For non-serviceable areas, customers may need to collect the parcel from the nearest courier office

10. Return & Replacement Policy

We ensure high product quality; however:

  • Replacement is applicable only for damaged or defective products
  • Customers must share product images and details via email at info@mopupsolar.com
  • The product must be returned in its original condition

Return Conditions:

  • Product received is physically damaged or defective
  • Missing parts or incorrect product delivered
  • Verified issue after inspection

For telescopic pole size changes, customers may contact us via phone or email.

11. Limitation of Liability

MOP UP SOLAR shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

12. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page.

13. Contact Us

For any questions regarding this Privacy Policy, please contact us:

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